Cinema tickets are sold by Gopalan cinemas and can be purchased by the user via
the online booking system using credit/debit cards.
A nominal convenience fee shall be charged from each user over and above the
prescribed value of the ticket. This convenience fee shall be in lieu of the
convenience given to the user by Gopalan cinemas and shall not form a part of
the value of the ticket.
The user must ensure the correctness of all details of the booking before
finally booking their tickets as Gopalan cinemas will accept any responsibility
and will not issue a refund for wrong bookings that are the fault of the user.
If the user experiences problems with the booking process, they are to call the
helpline number of Gopalan cinemas specified on the booking page. The Portal
shall not cancel any bookings once the transaction is completed.
Once the booking has been processed, the user will receive a confirmation e-mail
to their e-mail address with all the relevant details of their booking. Gopalan
cinemas is not responsible and will not issue a refund to the user for selecting
the wrong tickets or if the user does not meet the minimum age requirements for
that particular film. The online booking is non transferable and cannot be
To collect the tickets the user must present the credit/debit card that was used
to book the tickets in that particular cinema. The user has to carry the print
out of the confirmation mail. The user may procure the ticket from the Box
office of the concerned multiplex. The user shall also carry proof of age for
movies certified 'A'.
Cancellation of tickets:
The booking shall be deemed to be cancelled in the following circumstances:-
The booking is valid only for the viewing of the film at a specified multiplex of Gopalan cinemas. The booking shall become valueless and non refundable if not used on the date specified on its face.
If, in the opinion of a representative of the Gopalan cinemas, the user is in breach of these Online Booking Terms or is under the influence of drugs or alcohol, or that it is necessary for the safety or comfort or security of other customers or for the protection of property, the representative reserves the right to refuse the entry or request the Customer to leave the multiplex and may if necessary physically remove the Customer from the multiplex or physically restrain the Customer.
Gopalan cinemas are required to abide by and enforce the age restrictions as specified by the Law for the time being in force. In the event that an authorized Gopalan cinemas representative is of the opinion that the user does not meet the minimum age requirement and the user cannot provide photographic proof that they are of the required age, Gopalan cinemas will not permit entry to that performance or film.
Gopalan cinemas will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond control there may be times that a film has to be cancelled or shown at a different time. In this instance the user may be given a refund of the ticket only. The mode of refund shall be at the sole discretion of Gopalan cinemas. If any show is cancelled or cancellation is done from the management of Gopalan cinemas then the formalities for the same will be taken in to consideration. The user agrees not to bring in any action against Gopalan Cinemas in such instance.
The user, who has booked for a movie certified as ‘A’, must provide Gopalan Cinemas with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of decline of authorization for any transaction, on account of the card holders having exceeded the present limit mutually agreed by us with our acquiring bank from time to time.
Cancellation & Refund Policy:
1. Once tickets have been bought online, they are considered sold and cannot be refunded or exchanged.
2. Incase if there is any show cancelled because of technical problems or print problems or due to unforeseen circumstances, Gopalan cinemas will refund ticket amount only within 10 days through HDFC bank and not in the Box office counter for online tickets only.
3. If refund is not received by you within 10 days,you may contact us through our email email@example.com